Below you will find the Dornoch Whisky Festival policies that refer to the Purchasing, Delivery and Returns & Refunds of the Dornoch Whisky Festival website.
Please read these policies below carefully as they affect your rights and liabilities under the law and set out the terms under which Dornoch Whisky Festival (“we”) makes its services available to you. Our registered office is Royal Dornoch Golf Club, Golf Road, Dornoch, IV25 3LW.
Ticket Sales & Event Bookings
Age Restrictions
Dornoch Whisky Festival operates a strict Challenge 25 policy.
– You must be 18 or over to attend events where alcohol is served.
– Valid photo ID may be requested.
– Anyone unable to prove they are over 18 may be refused entry without refund.
Ticket Availability
All tickets and event places are subject to availability. Your booking is confirmed once payment
has been successfully processed.
Pricing & Payments
– All prices are shown in GBP (£).
– Prices include applicable UK taxes.
– A small booking fee may apply to cover payment processing charges.
– We accept secure online payments via Stripe
Refunds & Cancellations
As Standard, tickets are not refundable. In excpetional circumances we will consider refund on a
one to one basis.
To request a refund, please contact us at:
info@dornochwhiskyfestival.com
Please note that tickets for events held on specific dates are exempt from the standard 14-day
cooling-off period under UK consumer regulations.
Merchandise & Deliveries
Where merchandise is available:
– Delivery charges are shown at checkout.
– Please ensure your delivery details are correct.
– We cannot deliver to PO Box addresses.
– Orders are dispatched from the Scottish Highlands and delivery times may vary.
If your order has not arrived, please contact us and we will do our best to assist.
Privacy Policy
We respect your privacy and only collect information necessary to:
– Process ticket bookings
– Send festival updates and newsletters (if you choose to subscribe)
– Improve our website, events and visitor experience
Information we may collect includes:
– Name
– Email address
– Postal address
– Contact number
We do not store your payment card details. Payments are securely processed by trusted third-
party providers.
Your Rights
You can request access, correction or deletion of your personal information at any time by
contacting:
info@dornochwhiskyfestival.com
Cookies
Our website uses cookies to:
– Improve website performance
– Remember your preferences
– Understand how visitors use our website
– Help us improve future content and events
You can manage or disable cookies through your browser settings, although some website
features may not function correctly if cookies are disabled.
Website Terms of Use
By using the Dornoch Whisky Festival website, you agree to:
– Use the website lawfully and responsibly
– Provide accurate information when booking tickets
– Respect our intellectual property and website content
– Not misuse, disrupt or attempt to gain unauthorised access to the website
We reserve the right to refuse bookings, cancel orders, or restrict access where necessary.
Contact Us
If you have any questions about our policies, ticket bookings or your personal data, please
contact:
Dornoch Whisky Festival
Royal Dornoch Golf Club
Golf Road
Dornoch
IV25 3LW
Email: info@dornochwhiskyfestival.com